Firtst and Last from First car Rentals.

I need to express my dissatisfaction with your service/ your agent Carflexi. Firstly choose an automatic a manual was reserved. When booking I specially scrolled down and clicked on an automatic VW Polo. The lady Kate assisted me, she was unfriendly and not prepared to even listen to my problem. Her response simply was "you didn't book through us." She merely just stated the extra costs and that was her side. If First car rental is allowing Carflexi to sell their service they should take some responsibility for non truths being offered or sold. Secondly the advertised amount was R 1700. The rate I was now charged is far from this. Thirdly, I was given a Nissan Almera, which clearly is an old model car, given the nicks and scratches. The condition of the interior confirms my assertion of it being an older model car than those images that come up when booking through your company. Further evidence is the condition of the carpets, in particular the drivers side carpet is torn extensively. The vehicle lacks all modern features such as GPS, etc. The amount of 2000 reserved for petrol was never discussed. The incredible amount for the excess was mind blowing. In conclusion I will never use you and First car hire again.I will spred the word of your poor service.

Thanks RB NAIDOO