1 reviews | Active since Jan 2015
First & LAST!! Exorbitant fuel charge & extremely discourteous customer service!!
<p>I arrived at George Airport on Friday, 20 May, to the reception of Kesh - the most unfriendly, discouteous customer service ever, which immediately spoiled the start of my holiday. Kesh informed me to refuel the car before returning it, so as such, before returning the rented car on Monday, 23 May, I refueled it at BP TG Motors in George with R191.60 to the max fuel level. On Tuesday, 24 May, I received an invoice from First Car with a further refuel charge of R224.95. It really baffles me that a returned car filled to the max fuel level can be refeuled even further with to a level that far exceeds what it requires! The entire process dealing with First Car has been quite frustrating, especially this fuel query. I would definitely not recommend using them in future. Fly Safair was great, but the partnership with First Car will soon be a downfall. </p>
Thank you for your enquiry and for the opportunity to revert back to you.
As per our request to you we are awaiting a copy of your fuel slip to investigate further and upon receipt thereof and completion of our investigation we will revert back with our findings via our Customer Relations link.
Kind regards
Customer Relations
Thank you for your enquiry and for the opportunity to revert back to you.
As per our request to you we are awaiting a copy of your fuel slip to investigate further and upon receipt thereof and completion of our investigation we will revert back with our findings via our Customer Relations link.
Kind regards
Customer Relations