FIRST CAR RENTALS - STAY AWAY

Subject: Unpleasant Experience with First Car Rental Booking

I made a car rental reservation with First Car Rental via the Safair website on October 29 for December 13, 2023. Unfortunately, on November 7, our plans took an unexpected turn, and I had to cancel the booking. I contacted First Car Rental to confirm the cancellation and inquire about the refund timeline. Regrettably, the response I received from First Car was as follows:

"I would like to advise prepaid rental days are generally non-refundable - as a gesture of goodwill we will apply a 10% cancellation fee and refund the balance. The refund will be processed in the next 24 hours and may take a day or so to transact and reflect in your account.

We hope you will enjoy your next journey with one of our rental vehicles and look forward to seeing you once again in the future.

Trust all is in order."

I managed to get 90% of my money back, but the customer service was utterly horrible. They essentially pocketed 10% of the cost for no valid reason. I canceled the booking five weeks in advance. Why on earth are they still slapping me with a 10% cancellation fee?

STAY AWAY FROM FIRST CAR.