First Car Rental Zero Customer Care

My vehicle went in for repairs at a panel beater and my insurance company provided me with a rental vehicle from First Car Rental.

The vehicle was firstly dropped off full of sticker marks that looked like it was scratched all over.

Do not provide them with your credit/debit card details beforehand.

The panel beater/ insurer dragged their feet to have my vehicle ready for collection.

Nobody from First Car Rental contacted me the day before or on the day that the rental vehicle was due to be returned to arrange for collection. I assumed that the insurance company extended the rental vehicle usage as they did five days prior.

First Car Rental coincidentally contacted me on the day that my vehicle was ready for collection to arrange for their rental vehicle to be collected.

Afterwards, instead of refunding my deposit, an additional amount was taken from my account without an invoice, breakdown or my consent.

After querying about the money taken from my account, they provided me with an email from my insurer that the additional six days of car hire is for my account and they called the issue "resolved".

As long as they got their money by any means necessary they don't feel liable to take care of their customers. This is the worst service I ever received and I will never use First Car Rental again!