First Car Rental - The Last Time Ever

First they gave me a car with only one working reverse light. I had to make several calls and send several emails before they deigned to replace the car - not just the reverse light, because their procedures don't provide for simply replacing a light bulb.

Then they decided to take a large amount of money from my bank account to pay for damages from an accident that according to them I "was not aware of" - damn right, because it never happened. They simply had the opportunity to take money from my bank account, hoping that I would not notice. I had to ask them several times and threaten with legal action before they returned the money.

Then they charged me petrol for bringing the car back to their OR Tambo branch after filling up at OR Tambo. The reasons they provided for this is that * I brought the car back with bubbles in the tank, and they had to fill the tank. Never heard that one ... and I would have thought it would be dangerous for them to fiddle with the tank in a parking garage ... * they had to drive the car to a depot and fill up there - on my account, because I returned the car to their OR Tambo branch as per our contract, when in fact they wanted the car at a depot and I still don't know where the depot is, because that was never part of any contract with them. * they hung a piece of paper in the car telling me not to fill up - so that I would not notice how much extra they charged if I actually assume that such a piece of paper is part of the contract I signed with them - and it is not. I undertook to return the car full of petrol to their OR Tambo branch where I got the car, and I did that.

If there was a rating of -1 I would have given them that. Instead, Mr Managing Director, here is some free publicity for your company. You're welcome ...