MT
Mawi T

1 reviews | Active since Jun 2011

26 Nov 2015, 09:55

First Car Rental refused to refund me my fuel depo

I recently rented a car with first car rental whilst my car was being repaired. They took R1200 fuel deposit when I collected the rental car. when my car was repaired I then returned the car to first car rental. the driver who collected the car confirmed that everything was in order and he took the car and went. 30 minutes later I received a call from first car rental claiming that the Jerk and the tools were missing from the car. I objected to that as I had handed over the car with all the tools. The gentlemen I spoke to told me that even if I don't agree to sign a form that they were asking me to fill, they will continue to deduct the money for the tools. I logged a compmaint with the first car hire customer service and I was assisted by Khethiwe who then told me that I will be liable for half of the cost of the tools which is R1070 instead of the full R2140. I still do not agree with paying R1070 for the tools that I returned. infact the portion that I paid is the full fuel deposit. my worry is that this will be done to other customers and it is very unfair, it is a way of *********** customers of their hard earned monet. Please address

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Replies (1)
First Car Rental
First Car Rental's reply26 Nov 2015, 10:03
Official
Hello mawit,

Thank you for bringing your concerns to our attention.

We are currently looking into your query and will revert back to you via our customer relations link upon completion of our investigation.

Kind Regards
Customer Relations