First car rental *********** staff and *******

I tried extend my booking only to be told my reservation as been disabled. I was told I cannot extend my booking because there was damage to my previous booking 2 weeks ago. I have never heard about or was told about “damage” to my previous booking. First car rental never sent me an email, called me or even an sms saying that there is damage. They just took money from my account to cover these damages. I was never told what damage was caused, sent any pictures or asked to confirm this. When I handed over the car, a staff member checked the car and said everything is good and I can go. I asked for a copy of the inspection form and was told it’s not for me.

Now 16 days later I am told I cannot extent my NEW booking after I have already extended the booking multiple times. Only now has this been brought to my attention. On the “Dummy form” which I have NOT signed, states the nearly R3000 damage is for a “loose undercarriage”

First car rental staff said “we are not competent enough to help you out” I asked for the manager and the staff member told me that the manager, Belinda, said she won’t help out because it’s sunday and she doesn’t work on Sunday. So my family Sunday is ruined and cost me a lot of money making alternate arrangements.