1 reviews | Active since Jan 2015
First Car Rental deposit *****.
At the beginning of March I had to go Capetown on business and needed to hire a car at the airport.<br> <br> The previous day I deposited funds in my credit card so that I could use it to hire a car.<br> <br> However, because my credit card was in arrears, Nedbank did not clear the amount and sat on my payment, so I was unable to hire the car. (Thanks, Nedbank).<br> <br> First still deducted R1,525 deposit when it did clear, despite me not getting a car, nor being present for the transaction.<br> <br> When I asked for the deposit to be refunded, First claimed that there was no record of my credit card payment.<br> <br> I had to go to Nedbank, get a stamped printout of my account and dump it on their desk before they acknowledged the deposit had been taken. This was at the end of May.<br> <br> First finally sent me \Proof of Payment"on the second of June that the money has been refunded. Two weeks later"
Thank you so much for taking the time to write to us.
We will respond to you directly from our Customer Relations system as we are currently investigating this matter for you.
Thank you for your understanding.
Thank you so much for taking the time to write to us.
We will respond to you directly from our Customer Relations system as we are currently investigating this matter for you.
Thank you for your understanding.
