FIRST CAR DURBAN AIRPORT - UNACCEPTABLE CUSTOMER SERVICE

We reserved a car online with First Car to be collected at Durban airport on Saturday 30 April 2016. The flight details and time the car was required were completed on the online form. When we got to the First Car offices, a queue had formed already as there was only one person on duty behind the counter. We were told that they were experiencing "a situation" which was not explained to the customers, but there was a delay in getting cars from the depot. There was a backlog of people waiting for cars, no apology was offered by the consultants and no explanation was given for the delay in getting cars. After another call was made by the consultant, we were promised that there were cars on the way from the depot which was 2km away. After another 20 minutes these cars had not arrived. We eventually received a car one and a half hours after first getting to the First Car offices. We had a problem in that we transported a small dog from Johannesburg to Durban, and the staff at the cargo depot started calling us to hear if we were still going to collect the dog. The consultant was not interested in our complaint regarding this. The 12 volt power socket (cigarette lighter socket) also did not function in the vehicle we were given and therefor it was not possible to use a GPS. The reason for making reservations online for a vehicle is to be able to get the vehicle immediately when arriving at your destination, and this experience will definitely see us never using First Car rental again.