Defective First Car Rental Vehicles and Poor Customer Service

Book a vehicle with first car rental on the 03/01/25 at King Shaka International Airport, The vehicle was fairly new and looked in good condition; yhe agent even explained that they charged me a an e tag service fee etc. However as drove towards Durban and attempted to pass through the express etag lane; the tag would not work, ended up reversing out of the lane with vehicles approaching which was very unsafe me myself and other motorists. To make matters worse; attempted to use the radio and other was broken . Attempted to call and change out the vehicle but the agent was not very helpful, I even logged a complaint using the Rental contract link; no response . This is disappointing service for First Car Rental.