********* CUSTOMER RELATIONS PERSONNEL

<p>AFTER HIRING A CAR FROM THIS COMPANY FOR 12 DAYS, THE COMPANY WANTS THERE "REFUNDABLE DEPOSIT" UPON DELIVERY OF THE HIRED VEHICLE ELSE NO CAR HIRE. APPARENTLY IT TAKES AROUND 5 DAYS FOR THE DEPOSIT TO BE REFUNDED. ON MONDAY THE 13 FEBRUARY 2017 I PHONED FIRST CAR RENTAL CUSTOMER RELATIONS DEPARTMENT AND SPOKE TO A LADY BY THE NAME OF SIMONE, SHE ENSURED ME THAT THE SYSTEM READ THAT MY REFUND WAS GOING TO BE PAID TO ME ON TUESDAY MORNING BEFORE 9AM. NO TRANSACTION SHOWED ON MY ACCOUNT AND I THEN CALLED BACK THIS AFTERNOON AND SPOKE TO SOMEONE ELSE. SHE ADVISED ME THAT NO REFUND WAS BEING PAID TO ME AND SHE WAS UNCERTAIN AS TO WHY SIMONE HAD A DIFFERENT STORY TO TELL ME. I THEN ASKED TO SPEAK TO SIMONES MANAGER TO FIND OUT WHY SIMONE HAD **** TO ME AND WANTING AN EXPLANATION. I WAS TOLD THAT HER MANAGER WOULD CALL ME AND NOTHING MORE WAS HEARD. I THINK THIS IS DISGUSTING, FIRST CAR RENTAL HAS PATHETIC AFTER SERVICE AND ********* PERSONNEL. THEY WANT YOUR DEPOSIT ASAP BUT YOU HAVE TO BEG AND PLEAD TO GET YOUR DEPOSIT BACK AND STILL GET **** TO... SIMONE NEEDS TO BE DISCPLINED ACCORDINGLY AND I WANT MY MONEY REFUNDED BY 12PM TODAY. </p>