LP
Leo P
1 reviews | Active since Mar 2009
29 Mar 2015, 09:15
Credit Card refund still outstanding
I rented a car a week ago and the R4000.00 deposit has still not been refunded. when calling the call centre the IVR states office hours are 8am to 5pm - no mention of weekdays only. when selecting options to speak to someone they merely transfer you to Cape Town International branch - no one answers. If you call the branch directly - no one answers. If my money is not returned to my credit card by COB tomorrow, 30 March 2015, I will be lodging a complaint with the Ombudsman!
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First Car Rental's replyOfficial
31 Mar 2015, 14:53Hello elrohir,
As per our response sent from our Customer Relations link we have contacted our bank (FNB) and they contacted your bank (STD bank) to enquire if this amount was still pending.
Your bank has confirmed that this amount is no longer pending and we were advised that after 7 days any authorisation / security block falls away automatically.
Please be advised that the R4000-00 that you were enquiring about was a block on your card and the funds were not removed from your account. Due to this you will not see a refund on your bank statement as the block simply falls away and your availability balance changes.
We have tried to call you on your cell phone as per your request with regards to the above however you were not available and we left a voice mail advising that the banks have confirmed that this amount is no longer being blocked by First Car Rental.
Kind Regards
Customer Relations
As per our response sent from our Customer Relations link we have contacted our bank (FNB) and they contacted your bank (STD bank) to enquire if this amount was still pending.
Your bank has confirmed that this amount is no longer pending and we were advised that after 7 days any authorisation / security block falls away automatically.
Please be advised that the R4000-00 that you were enquiring about was a block on your card and the funds were not removed from your account. Due to this you will not see a refund on your bank statement as the block simply falls away and your availability balance changes.
We have tried to call you on your cell phone as per your request with regards to the above however you were not available and we left a voice mail advising that the banks have confirmed that this amount is no longer being blocked by First Car Rental.
Kind Regards
Customer Relations
First Car Rental's reply31 Mar 2015, 14:53
Official
Hello elrohir,
As per our response sent from our Customer Relations link we have contacted our bank (FNB) and they contacted your bank (STD bank) to enquire if this amount was still pending.
Your bank has confirmed that this amount is no longer pending and we were advised that after 7 days any authorisation / security block falls away automatically.
Please be advised that the R4000-00 that you were enquiring about was a block on your card and the funds were not removed from your account. Due to this you will not see a refund on your bank statement as the block simply falls away and your availability balance changes.
We have tried to call you on your cell phone as per your request with regards to the above however you were not available and we left a voice mail advising that the banks have confirmed that this amount is no longer being blocked by First Car Rental.
Kind Regards
Customer Relations
As per our response sent from our Customer Relations link we have contacted our bank (FNB) and they contacted your bank (STD bank) to enquire if this amount was still pending.
Your bank has confirmed that this amount is no longer pending and we were advised that after 7 days any authorisation / security block falls away automatically.
Please be advised that the R4000-00 that you were enquiring about was a block on your card and the funds were not removed from your account. Due to this you will not see a refund on your bank statement as the block simply falls away and your availability balance changes.
We have tried to call you on your cell phone as per your request with regards to the above however you were not available and we left a voice mail advising that the banks have confirmed that this amount is no longer being blocked by First Car Rental.
Kind Regards
Customer Relations