1 reviews | Active since May 2014
Client to pay for company's false petrol claim
I rent a car from them.<br> Upon return I had the car's petrol tank filled to the brim, saw it with my own eyes as did the petrol attendant. Had only to drove less than 2 km to hand it over.<br> To my surprize I was charged for and additional 10 litres of refuelling petrol on the bill I received !<br> I tried through their system to explain and state my case. Even supplying them with my slip's. <br> They - in the person that attended to my complain - refused to accept my explanation and confirmation and stated I was not to have filled up the car.<br> Had I NOT done so, I would never have had the evidence that they stole petrol from their clients, would I ? How would I have been able to address this issue had I not had the car filled up myself?<br> It's quite obvious they de***** their clients and that they are not even willing to address the issue.<br> Apparently a Chev Spark's petrol consumption according to the person is in the region of 12.5km / litre.<br> Wow!... Amazing expensive car to drive isn't it?
Thank you for your patience during our investigation.
We would like to confirm that as per the fuel consumption for this vehicle, the approximate fuel that should have been used for the kms travelled during your rental amounts to R870-59.
How I arrived at this amount is as follows :
863km x .08 x R12-63
If you add your 3 fuel slips ( R283-35 R397-24 R66-95 ) it amounts to R747-54 when added to our fuel slip (R125-93) the fuel used during your rental calculates to R873-47.
Due to the above our refuelling charge on invoice ***5 is and remains valid.
Should you have any other queries please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations
Thank you for your patience during our investigation.
We would like to confirm that as per the fuel consumption for this vehicle, the approximate fuel that should have been used for the kms travelled during your rental amounts to R870-59.
How I arrived at this amount is as follows :
863km x .08 x R12-63
If you add your 3 fuel slips ( R283-35 R397-24 R66-95 ) it amounts to R747-54 when added to our fuel slip (R125-93) the fuel used during your rental calculates to R873-47.
Due to the above our refuelling charge on invoice ***5 is and remains valid.
Should you have any other queries please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations
