JG
Jacques G
1 reviews | Active since Mar 2012
29 Jul 2015, 12:54
Changes to booking
I got a quote and made a booking for a rental car. Upon payment at the pick up the paid amount differed from the quoted/booking amount. When I asked about the difference, I was told that they cannot tell me but I should lodge a query on their customer care site.<br> After doing that I was informed that the booking was made for standard cover and the invoiced amount was for Super cover. I would like to know why you would sneak in additional charges and change my booking...???
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First Car Rental's replyOfficial
29 Jul 2015, 14:12Hello jgeldenhuys,
Upon completion of our investigation we have found that the change in rate quoted and billed was due to the rate expiring and the new rate being implemented in the time between booking and vehicle collection.
We would like to sincerely apologise for any and all inconvenience caused and would like to confirm that we will be honouring the rate that you were quoted.
In saying this please see the credit note and refund slip sent to you from our customer relations system for the difference in the daily rate which was refunded to you today.
Should you have any further enquiries, please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations
Upon completion of our investigation we have found that the change in rate quoted and billed was due to the rate expiring and the new rate being implemented in the time between booking and vehicle collection.
We would like to sincerely apologise for any and all inconvenience caused and would like to confirm that we will be honouring the rate that you were quoted.
In saying this please see the credit note and refund slip sent to you from our customer relations system for the difference in the daily rate which was refunded to you today.
Should you have any further enquiries, please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations
First Car Rental's reply29 Jul 2015, 14:12
Official
Hello jgeldenhuys,
Upon completion of our investigation we have found that the change in rate quoted and billed was due to the rate expiring and the new rate being implemented in the time between booking and vehicle collection.
We would like to sincerely apologise for any and all inconvenience caused and would like to confirm that we will be honouring the rate that you were quoted.
In saying this please see the credit note and refund slip sent to you from our customer relations system for the difference in the daily rate which was refunded to you today.
Should you have any further enquiries, please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations
Upon completion of our investigation we have found that the change in rate quoted and billed was due to the rate expiring and the new rate being implemented in the time between booking and vehicle collection.
We would like to sincerely apologise for any and all inconvenience caused and would like to confirm that we will be honouring the rate that you were quoted.
In saying this please see the credit note and refund slip sent to you from our customer relations system for the difference in the daily rate which was refunded to you today.
Should you have any further enquiries, please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations