SB
Sharry B
1 reviews | Active since Jan 2015
29 Jan 2015, 09:45
CC Deposit still on hold after 21 days
Rented a car through a broker of which the supplier was First Car Rental. They charged my card with an amount of R7000 with a holding deposit. I returned the car on 7th Jan, and waited until 14 Jan to advise them, through their online complaint system, that they had not released the holding deposit. They forwarded me a copy of their letter addressed \to whom it may concern"";and to date still have had no further feedback. I do understand that they need the bank to release the \""on hold\"" funds"
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First Car Rental's replyOfficial
10 Feb 2015, 12:37Hello Sharryb,
This is to confirm that we have been in contact with you regarding the above and that the last correspondence took place on 31 January.
Should you have any further enquiries, please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations
This is to confirm that we have been in contact with you regarding the above and that the last correspondence took place on 31 January.
Should you have any further enquiries, please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations
First Car Rental's reply10 Feb 2015, 12:37
Official
Hello Sharryb,
This is to confirm that we have been in contact with you regarding the above and that the last correspondence took place on 31 January.
Should you have any further enquiries, please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations
This is to confirm that we have been in contact with you regarding the above and that the last correspondence took place on 31 January.
Should you have any further enquiries, please do not hesitate to contact us and we will gladly assist you.
Kind Regards
Customer Relations