JB
Jeannette B

1 reviews | Active since Sept 2009

13 Dec 2018, 12:14

Cant be trusted! NEVER NEVER to make use their services! They bill for full tank but give three quarter tank fuel

How can one be overcharged for fuel not used????!! When I received the vehicle the meter reading said 386km till refueling is required. I used their vehicle for a week and did not require refueling in between. On the day I called Olga at Pomona offices to arrange for collection I went and filled up the tank till the first click of the pump. I looked at the meter reading and it showed I can drive for 514km before refueling is required. WOW! I did not even get a full tank of petrol in the vehicle. I did take photo's of the first reading when I received the car and after I filled up the tank for them to collect the car. I emailed Olga my concern and told her I dont mind filling up the tank more than what was required but its a JOKE! If I did not fill up the vehicle I would most likely have been charged for a complete full tank on that vehicle. And why do you want to rip me off??? I looked after your vehicle and gave it back with more petrol than what you supp**** me with!!! Oh and then I also received an invoice for R61.26 as that is what they threw in afterwards to fill up the tank. I emailed Olga on that same day that I gave back the car all the photo's and till date she has not come back to me. I just received a pmt from Pomono's branch less the R61.26 Now, who's going to reimburse me for the fuel I threw in that was unnecessary because I DID NOT GET A FULL TANK IN THAT VEHICLE???!!! I WILL MOST DEFINITLY SPREAK THE WORD THAT EVERYONE MUST CHECK THEIR TANK BEFORE SIGNING FOR IT BECAUSE YOU JUST CANT BE TRUSTED! YOU WILL RIP US OFF AT ANY COST. Not amused at all The comment from Victoria Mtsweni says"With regards to your comments on being charged for fuel, I would like to advise that regardless of what the fuel gauge says at time of return, each and every vehicle is sent from our branch to be refuelled to ensure that all of our customers receive a full tank of fuel upon collection. " Again Ill ask the question.....did I receive a full tank upon collection???!!!! NOOOOOO! Definitely wont recommend using this company at all!!!

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