********* Business Practice

What a horrible and frustrating experience with this rental company. My insurance company arranged a rental vehicle through Gage car hire who appointed First Car. the experience was horrible from the minute they delivered the vehicle. i was given a vehicle that felt like its driving on its tippi toes. I paid their full R2000 refundable security deposit. when they had to collect the vehicle, they pretended to forget to collect, i had to call and remind them, meaning I would have been liable for an additional day. their promise is to refund the deposit in 7 days after returning the vehicle with a full tank of Petrol. i filled up their vehicle and waited for more than 7 days for my refund. after a couple of follow ups for my deposit, it was refunded and short paid, they claim i didnt fill up their tank which i did. all of a sudden Levies that i was never informed about are now creeping up. This is daylight ******* by this institution. extremely ********* business practice. how dissapointing. I would never recommend them to anyone and Im not letting this go.