BR
Barry R

1 reviews | Active since Sept 2015

04 Sept 2015, 12:32

Billed for fuel when car returned completely full

I hired a car from First Car Rental, fuelled the car on my way to the airport and like many others reporting here was billed for fuel (and plenty of it). Now I filled it to the brim and asked the attendant to squeeze in little more. <br> How on earth they say they put in 17lt (more than 1/3) of a tank is beyond me. Thats certainly no air lock. <br> <br> I raised this with First who quite honestly didnt care. My point was not to get my money back (I cant prove I filled it) but rather to serve them in demonstrating that there must be some serious admin issues or ***** going on. They didnt seem bothered in the least bit and their online complaints reporting process denied one the opportunity to meaningfully engage with them. No company is perfect, I don expect perfection but their total disregard for my attempts to serve them in this manner is highly offensive.<br> <br> If I cant serve them, I have to simply serve others by advising them to steer well clear.

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Replies (1)
First Car Rental
First Car Rental's reply04 Sept 2015, 13:05
Official
Hello BRawlings,

Thank you so much for taking the time to write to us.

This is to confirm that we will revert back to you via our Internal Customer Relations system directly.

Thank you for your understanding.