MF
Michael F
1 reviews | Active since Jan 2012
16 Mar 2016, 16:30
Billed for extras that I paid cash
I rented a car from First Car Rental, the company that I usually used, but will no longer use going forward. I went through a toll gate and chose the manual payment lane. I paid cash, but was billed by the company. I queried this, and asked them to provide proof that I went through a etoll lane, which they refused to do. Their bad attitude in handling a R10 query, which is only about a principle, will cost them a lot more. Rather use Avis next time, a lot more professional
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First Car Rental's replyOfficial
16 Mar 2016, 17:00Hello mikefint,
An unhappy customer is of grave concern to us as we truly try to exceed our customers' expectations wherever possible.
We have reviewed the facts of your case, together with the communication between yourself and our agent and have found the outcome to be both accurate and valid. We apologise for the fact that this outcome may not be what you expected and confirm we have billed according to what we have been billed by SANRAL for the period our vehicle was being driven by you and as per the terms and conditions which you signed and accepted should these charges arise you agreed we may recover the cost from you.
As previously mentioned in order for us to process any refunds we would require the proof of payment for auditing purposes and upon receipt of this we will gladly assist you further in this regard.
Kind Regards
Customer Relations
An unhappy customer is of grave concern to us as we truly try to exceed our customers' expectations wherever possible.
We have reviewed the facts of your case, together with the communication between yourself and our agent and have found the outcome to be both accurate and valid. We apologise for the fact that this outcome may not be what you expected and confirm we have billed according to what we have been billed by SANRAL for the period our vehicle was being driven by you and as per the terms and conditions which you signed and accepted should these charges arise you agreed we may recover the cost from you.
As previously mentioned in order for us to process any refunds we would require the proof of payment for auditing purposes and upon receipt of this we will gladly assist you further in this regard.
Kind Regards
Customer Relations
First Car Rental's reply16 Mar 2016, 17:00
Official
Hello mikefint,
An unhappy customer is of grave concern to us as we truly try to exceed our customers' expectations wherever possible.
We have reviewed the facts of your case, together with the communication between yourself and our agent and have found the outcome to be both accurate and valid. We apologise for the fact that this outcome may not be what you expected and confirm we have billed according to what we have been billed by SANRAL for the period our vehicle was being driven by you and as per the terms and conditions which you signed and accepted should these charges arise you agreed we may recover the cost from you.
As previously mentioned in order for us to process any refunds we would require the proof of payment for auditing purposes and upon receipt of this we will gladly assist you further in this regard.
Kind Regards
Customer Relations
An unhappy customer is of grave concern to us as we truly try to exceed our customers' expectations wherever possible.
We have reviewed the facts of your case, together with the communication between yourself and our agent and have found the outcome to be both accurate and valid. We apologise for the fact that this outcome may not be what you expected and confirm we have billed according to what we have been billed by SANRAL for the period our vehicle was being driven by you and as per the terms and conditions which you signed and accepted should these charges arise you agreed we may recover the cost from you.
As previously mentioned in order for us to process any refunds we would require the proof of payment for auditing purposes and upon receipt of this we will gladly assist you further in this regard.
Kind Regards
Customer Relations