Beware of First Car Rental: Frustration Galore!

My experience with First Car Rental has been nothing short of a nightmare, leaving me deeply dissatisfied and frustrated. It feels like a never-ending saga of incompetence and evasion of responsibility, both by First Car Rental and booking.com.

I initially raised concerns about being downgraded to a lower car class due to unavailability, yet still being charged for the higher tier. Instead of resolving the issue, I was bounced back and forth between First Car Rental and booking.com, each unwilling to address the problem.

To make matters worse, a promised insurance refund of R17,000 has yet to materialize, despite being assured it could take up to 28 working days. This delay is not only unacceptable but indicative of the company's inefficiency. It's astonishing that in this day and age, such a simple transaction cannot be processed promptly.

Even after six weeks of waiting patiently, there's still no sign of the refund in my bank account. My bank confirms the delay lies with First Car Rental, not them.

I demand immediate action and a refund within one business day, failing which I'll pursue legal action against the company.

Adding insult to injury, I received two irrelevant emails on May 6, 2024, regarding a rental agreement that had nothing to do with mine. This is just another example of the company's lack of attention to detail and disregard for customer satisfaction.

Overall, my experience with First Car Rental has been a total disappointment. I urge potential customers to think twice before choosing this company for their car rental needs. Trust me, you'll save yourself a lot of headache and frustration.