Bad service/ unnecesary bill / ***

A key was lost/****** while we were the beach, and i called the CT airport branch and they transfered me to Siphiwe who advised me that the car will have to be towed from where it is to the branch and i will be liable for the towing fees because they keep teir keys in Durban. They keep their keys in durban which is their policy , but why must i be inconvinienced as a client , a spearkey is kept where the car is and if not i should not be held liable for towing fees beacuse you decided to keep them elsewhere, where the car is not...<br> <br> I am so sorry but i find this rather disturbing for your company to make a client pay for something they did for their own convinience, why must i be incovinienced? paying for towing fees in a case where the car keys are lost or ****** is **************** \ spearkey was called a spearkey\" for a reason.<br> <br> You keeping the key in Durban benifits you as a company, but complicates my life and finances as a client as a result, y? it 's clear that the company is bias and only looks out for themselves and only sucks money out of us as \"clients\".<br> <br> That car was not damaged therefore it did not NEED to be towed, it needed a \" spear key\" so why must i pay? "