1 reviews | Active since May 2014
Bad service and you have to pay for it!!
Case RA ***<br> <br> Good day,<br> <br> After being stranded on the highway for 2 hours and 20 days fight with First Car Rental customer service...They're invoicing me R500 for Claim handeling!<br> <br> Final reply on 19/02/2015 from Ransom Hunguka customer's service<br> <br> Dear Mr Papapietro <br> <br> Unfortunately we sincerely apologize that the outcome of this case didn't come out to the customers' liking, unfortunately the charges remain valid.<br> <br> open the case, written by the O.R. Tambo branch manager 30/01/2015<br> <br> Client had a tyre burst due to a very bad worn tyre. The spanner in the vehicle did not fit the tyre on the vehicle. Client had to wait 2hrs for roadside to assist to change the tyre. The tyre that was change on the vehicle is also very worn and according to the AA this tyre shouldnt be on the vehicle. The client also missed an appointment due to the long wait. This vehicle is very dangerous to drive as it is also pulling to the left and lots of vibration. Client is very unhappy and had to come in and change the vehicle.
As per previous correspondence the tyres on the vehicle were within the legal requirements when you received the vehicle and we apologise for your unforeseen experience and that you are unhappy with the charge for the handling fee which was billed to you.
Please be advised that this fee remains a valid charge as stated in the terms and conditions which you signed at time of rental should the vehicle not be returned in the same condition you received it in.
Again we apologise that we could not assist in your request to waiver this fee.
Kind Regards
Customer Relations
As per previous correspondence the tyres on the vehicle were within the legal requirements when you received the vehicle and we apologise for your unforeseen experience and that you are unhappy with the charge for the handling fee which was billed to you.
Please be advised that this fee remains a valid charge as stated in the terms and conditions which you signed at time of rental should the vehicle not be returned in the same condition you received it in.
Again we apologise that we could not assist in your request to waiver this fee.
Kind Regards
Customer Relations