Bad customer service

<p>I rented a car sometime in december last year.upon arrival the manager at lanseria branch told me that i need to pay a deposit of R11500 which i didn't have,after spending an hour trying to get someone to deposit the money into my account,then another young lady told me that the depisit can be decreased. Then it was decreased to R 2500.</p> <p>The point is that why didn't this explained to me?clearly the manager there doesn't know what she is doing.</p> <p>I would like to rent a car im flying to cape town so i just want to make sure that all what happened to me at lanseria doesn't happen again.</p> <p> </p> <p> </p>