Accident...................!!!

<p>On the 15th December a gentleman driving a hired vehicle from First Car Rental drive into me. He admitted liability and subsequently filed a police report and sent me the number.</p> <p>Since then I have tried on numerous occasions to get hold of First Car Rental to find out what my next step is. Not having been in this situation before, I have no idea. Needless, to say although I have left several messages, (one person did come back to me but couldn't help) have not heard a word from this company. I have spoken to my insurance company but they cannot assist me unless I pay the excess, have the work done and then they will take the case up with FCR. I am not prepared to do this. I think they should be contacting me to assist. My car is driveable but it still needs to be repaired. </p>