TG
Tamsin G

1 reviews | Active since Nov 2012

23 Feb 2015, 07:01

A response would be great!?!?!?

I am honestly disgusted with the lack of feedback received!!! My vehicle was ****** and I had to hire a vehicle through you. The collecting process was quick and easy but on returning the vehicle... what a nightmare! And then came the account... Firstly, I returned the vehicle with 755.8km - the invoice states 758 (minor, but which is already incorrect) - I even took a photo of the odometer/fuel reading at the branch when delivering the vehicle. Then I get a charge on the invoice of R251.00 - as I returned the vehicle with a 3/4 tank. When I filled the tank a few days prior it only cost me R360 odd rand. So I'm struggling to understand how 1/4 tank can cost R251.00? I have requested the refuelling slip - still haven't heard a single word from them!?<br> I also requested them to send me the e-toll statements... As I work in Midrand - I travel through gantries but with my ****** vehicle's e-toll I used to put R230.00 on my e-tag and would last me a month or more. I have used your rental vehicle for less than a month and the e-toll charges are R350.00? Please supply me with this statement as well, as I struggle to understand this cost?<br> <br> ANY feedback would be great or reply on my e-mails??

0
Replies (1)
First Car Rental
First Car Rental's reply24 Feb 2015, 13:08
Official
Hello TamsinG,

Thank you for raising your concerns.

We are currently busy looking into your concerns and will revert back to you upon completion of our investigation via our customer relations link.

Kind Regards
Customer Relations