POOR SERVICE last year on the 08th of November i called Bidvest Club McCarthy requesting a home driver (take me home ) service, i stayed long on a call with an agent who took all the details I gave them but when it was my pick me up time no one arrived I

POOR SERVICE last year on the 08th of November i called Bidvest Club McCarthy requesting a home driver (take me home ) service, i stayed long on a call with an agent who took all the details I gave them but when it was my pick me up time no one arrived I ended up driving my self. Now last Thursday(04.06.2026) same thing happened I called at 17:00 and spoke to an agent by the name of Real who was very much unprofessional, telling me that she has never booked these kind of services before I was very patient with her, she would be very quiet on the line till I would ask if she is still there, some other dead air she would be humming songs but not getting addresses correctly, I was now getting very irate and Real told me that i am frustrated and taking it out on her very rudely so. she then advised that she has booked my services and i would receive sms which i never received at 18:40pm she calls me again saying that there is a problem with my bookings I ended up asking her to use my different policy to render these services still she could not assist me properly I ended up asking to speak to her team leader on duty she transferred the call to Mandy who asked me to give all the details that I already gave to Real, I did and she advised that she has created them on the system and they will wait for their service provider to respond to them and they will revert back. Now it is Friday 05.06.2026 I am receive and sms from Real advising that she was to call me regarding my booking which she never call until i call her after an hour and she advised that she is sorry that she forgot to call me, she then started again to tell me that I am not covered for the taxi services under Club McCarthy even when i asked her managed Mandy to use a different policy, I then asked to speak to someone who is willing to assist I was therefore transferred to Paballo who is under Matrix to ask her to assist with the two taxi service as Real and Mandy are assisting me with a home driver with my vehicle under Club Mc Carthy, Paballo therefore advised that she will assist and will send through the sms which i received but when i called to reconfirm all boking all the information was wrong and all these agents knocked off I was now very upset I asked to speak to the management on duty I was transferred to Itumeleng who was very professional and heard my needs and assisted me accordingly. I was later assist with all 3 serviced but it was a struggle for 2 days that i ended up not enjoying my outing on Friday.