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Alisha D
1 reviews | Active since Dec 2022
19 Dec 2022, 20:30
Service above and beyond at First Ascent. Thank you!
I had a very short time frame in which to get ski gear. Abby Leonard (customer support) was fantastic in assisting me ... she assured me delivery would be on time and kept me copied on correspondence with the couriers. When I then also made an error on the sizing, she jumped right in to help me, going above and beyond to get me my clothing on time.
First Ascent is great quality clothing, but their staff and Abby, in particular, are even better quality :) Congratulations on excellent customer service.
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Replies (1)First Ascent's replyOfficial
04 Sept 2024, 09:41Dear Alisha
Thank you for taking the time to write this review and provide this positive feedback to our team. We do appreciate your input and our team strives to provide solid product support. I appreciate your patience with this reply as we aim to improve our communication with our clients and supporters. Please keep an eye on your email inbox over the next few days.
We appreciate your support of the First Ascent brand. I trust you are still enjoying the kit your purchased from us.
Regards,
Kobus
Thank you for taking the time to write this review and provide this positive feedback to our team. We do appreciate your input and our team strives to provide solid product support. I appreciate your patience with this reply as we aim to improve our communication with our clients and supporters. Please keep an eye on your email inbox over the next few days.
We appreciate your support of the First Ascent brand. I trust you are still enjoying the kit your purchased from us.
Regards,
Kobus
First Ascent's reply04 Sept 2024, 09:41
Official
Dear Alisha
Thank you for taking the time to write this review and provide this positive feedback to our team. We do appreciate your input and our team strives to provide solid product support. I appreciate your patience with this reply as we aim to improve our communication with our clients and supporters. Please keep an eye on your email inbox over the next few days.
We appreciate your support of the First Ascent brand. I trust you are still enjoying the kit your purchased from us.
Regards,
Kobus
Thank you for taking the time to write this review and provide this positive feedback to our team. We do appreciate your input and our team strives to provide solid product support. I appreciate your patience with this reply as we aim to improve our communication with our clients and supporters. Please keep an eye on your email inbox over the next few days.
We appreciate your support of the First Ascent brand. I trust you are still enjoying the kit your purchased from us.
Regards,
Kobus
