AF
Alet F
1 reviews | Active since May 2019
20 May 2019, 09:34
Peeling logos
Being a runner and mtb rider I have bought quite a few products from First Ascent due to presumed quality of their products. Although I am mostly satisfied, I am very disappointed that the logos peel off the clothes after about 3 washes. Surely you should be able to develop something to prevent that? I pay a lot of money for product and then it ends up looking old and **** after 3 or 4 washes.
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Replies (2)
First Ascent's replyOfficial
20 May 2019, 09:37Good morning Alet,
My sincere apologies for the poor experience you have had with our products. All our products are covered against manufacturer defects such as this and we will repair or replace them at our discretion. You can read more about our warranty statement here https://www.firstascent.co.za/explore/customer-service/warranty-info/
Please email us at *** and we will organise sending you replacement garments.
Kind regards
Edward
My sincere apologies for the poor experience you have had with our products. All our products are covered against manufacturer defects such as this and we will repair or replace them at our discretion. You can read more about our warranty statement here https://www.firstascent.co.za/explore/customer-service/warranty-info/
Please email us at *** and we will organise sending you replacement garments.
Kind regards
Edward
Best regards,
First Ascent's reply20 May 2019, 09:37
Official
Good morning Alet,
My sincere apologies for the poor experience you have had with our products. All our products are covered against manufacturer defects such as this and we will repair or replace them at our discretion. You can read more about our warranty statement here https://www.firstascent.co.za/explore/customer-service/warranty-info/
Please email us at *** and we will organise sending you replacement garments.
Kind regards
Edward
My sincere apologies for the poor experience you have had with our products. All our products are covered against manufacturer defects such as this and we will repair or replace them at our discretion. You can read more about our warranty statement here https://www.firstascent.co.za/explore/customer-service/warranty-info/
Please email us at *** and we will organise sending you replacement garments.
Kind regards
Edward
Best regards,
AF
Alet F's updateReviewer Update
20 May 2019, 10:21Thank you for responding.
I have just sent an e-mail as well as photographic evidence to the e-mail address you gave me.
I have just sent an e-mail as well as photographic evidence to the e-mail address you gave me.
AF
Alet F's update20 May 2019, 10:21
Reviewer Update
Thank you for responding.
I have just sent an e-mail as well as photographic evidence to the e-mail address you gave me.
I have just sent an e-mail as well as photographic evidence to the e-mail address you gave me.