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CJ
Charles J

1 reviews | Active since Jul 2013

05 Feb 2021, 09:23

No acknowledging or responding to email enquiry

I am so annoyed by companies just ignoring queries, not acknowledging or responding to queries. Even if the answer is 'we don't know', don't leave your clients hanging.

I sent an email to *** on the 27th of January with no response so far.

Do they think I will support them in the future?

0
Replies (5)
First Ascent
First Ascent's reply05 Feb 2021, 09:42
Official
Good morning Charles, my sincere apology for the poor service you received. I have searched our email support system and can not find an email from you. As I can't leave email addresses here, please send an email via our website and I will personally respond as soon as we receive it. Regards, Edward
First Ascent
First Ascent's reply05 Feb 2021, 09:48
Official
Good morning Charles, I have just dug deeper and found that our support system marked your email as spam unfortunately. So sorry about that. I have recovered the email and will respond shortly. Kind regards, Edward
CJ
Charles J's update05 Feb 2021, 09:49
Reviewer Update
Good morning, to whom do I address the query? Thanks
First Ascent
First Ascent's reply05 Feb 2021, 10:07
Official
Hi Charles, I have received your email and will respond with the sleeping bag specifications as soon I have it. Kind regards, Edward
CJ
Charles J's update15 Feb 2021, 11:23
Reviewer Update
I was kindly assisted by Edward and I got the answers I needed. Thank you very much!