Great service, trekking poles replaced

I recently bought a pair of aluminium trekking poles from FA. While hiking in the Drakensberg, a friend slipped and fell on one, which severely bent one segment as it was leaning against a rock. When I got back, I sent FA a picture to ask if they could replace the broken segment. They immediately put me in contact with the nearest a Sportsman's Warehouse to replace both hiking poles with new ones, no questions asked.

Thank you First Ascent for great customer service!