AS
Alex S
1 reviews | Active since Feb 2021
04 Feb 2021, 15:49
First Ascent aftersales service
Three weeks ago I handed in a bag to First Ascent to be repaired, and never once received feedback.
Today I called to find out what the progress had been and after being transferred from pillar to post, for more than half an hour (no exaggeration), I managed to still speak to nobody. The receptionist eventually just apologised and said that she would try and get someone to call me. And of course, this has not happened.
So now First Ascent has my bag, and I have no way of speaking to anyone about the repair or getting it back because nobody will speak to me.
I have been buying this brand for 25 years, but after this? Never again.
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Replies (2)
First Ascent's replyOfficial
04 Feb 2021, 16:10Good afternoon Alex, my sincere apologies for the poor experience you have had so far. This should absolutely not happen as excellent customer service is our top priority. I have escalated your case to management and relevant staff in our service department.
First Ascent's reply04 Feb 2021, 16:10
Official
Good afternoon Alex, my sincere apologies for the poor experience you have had so far. This should absolutely not happen as excellent customer service is our top priority. I have escalated your case to management and relevant staff in our service department.
First Ascent's replyOfficial
04 Feb 2021, 16:10 If you can please email us via our website (I can't leave emails here) with your contact details so that we can contact you as soon as possible. Kind regards, Edward
First Ascent's reply04 Feb 2021, 16:10
Official
If you can please email us via our website (I can't leave emails here) with your contact details so that we can contact you as soon as possible. Kind regards, Edward