First Acsent... Disappointing service and quality!

Very disappointed with the service and quality of the product. I purchased jackets from First Acsent in May 2020. After the first wash some of the stuffing in the jacket was gone. I contacted the repairs department via email. They contacted me back with advise to the fix the situation (tumble drying the jackets with tennis *****). This didn't work... I contacted them again to let them know that the jackets will need to be restuffed, as I did everything exactly as advised and it didn't work, or I should have the possibility of the jackets being replaced. With a stuggle they promised to help me in 2021... Yes, it took that long and I'm still not helped yet. I recently sent a request for repair again and got the same answer as I did two times before. They didn't even acknowledge that I have lodged a request for repair before... Just an answer of "... unfortunately we can't help..."

I'm disappointed with the service delivery (even though I see other people have great experiences) and with the quality of the product! I have two brand new First Acsent jackets in my cupboard that means nothing.

Not buying anything from them again!