Durability and response to complaints

Item: First Ascent
Rating: 5
Author: Mr M

I purchased a jacket more than ten years ago. Initially the zip broke within 2 months, which they offered to fix after I contacted them. I was sceptical at first, but I received the jacket back promptly and can say that I still have the jacket and it still works (the zip also).

So thank you for the service.

Helpful (0)

Replies (2)

First Ascent's replyOfficial

10 Mar 2025, 16:38

Hi Mr M

Thank you for taking the time to add this review. Apologies for my delayed response. We appreciate your feedback and it is great to hear that you've had such a positive experience with your First Ascent jacket. Thank you for your support!

I will be sending you a separate email to your address provided.

Regards,
Kobus

First Ascent's reply10 Mar 2025, 16:38

Official

First Ascent's replyOfficial

10 Mar 2025, 17:03

I have sent you an email to the address provided but it bounced back.
Let me know if you have a different address please.

Thanks,
Kobus

First Ascent's reply10 Mar 2025, 17:03

Official

I have sent you an email to the address provided but it bounced back.
Let me know if you have a different address please.

Thanks,
Kobus