dT
daniel T
1 reviews | Active since Sept 2010
01 Jul 2025, 09:22
Double Charged and now I have to wait...
Bought a Jacket online on the 05.06.2025, to realise that I was double charged. This was due to a malfunction on their system (which I was told)
It is the 1st of July 2025 and still waiting for my refund. When I first emailed them regarding this, all they could say was that the Refunds would be processed shortly (24 June 2025)
Last email received now is that I have to wait for the appropriate person.
It feels like this appropriate person don't give a **** about its customers but only sales...
SOUR TASTE ON THIS PRODUCT...
Helpful (0)
Replies (3)0
Replies (3)
First Ascent's replyOfficial
10 Jul 2025, 10:01Good morning Daniel
Thank you for taking the time to write us. We do have a set procedure whereby refunds can take up to 14 business days. I will however escalate this to our finance department, in case it has not been resolved yet. I do apologise for any inconvenience this may have caused you.
Regards,
Kobus
Thank you for taking the time to write us. We do have a set procedure whereby refunds can take up to 14 business days. I will however escalate this to our finance department, in case it has not been resolved yet. I do apologise for any inconvenience this may have caused you.
Regards,
Kobus
First Ascent's reply10 Jul 2025, 10:01
Official
Good morning Daniel
Thank you for taking the time to write us. We do have a set procedure whereby refunds can take up to 14 business days. I will however escalate this to our finance department, in case it has not been resolved yet. I do apologise for any inconvenience this may have caused you.
Regards,
Kobus
Thank you for taking the time to write us. We do have a set procedure whereby refunds can take up to 14 business days. I will however escalate this to our finance department, in case it has not been resolved yet. I do apologise for any inconvenience this may have caused you.
Regards,
Kobus
dT
daniel T's updateReviewer Update
24 Jul 2025, 16:00Received the refund 17.07.2025
This was the longest 14 business days in history. (From the 15 June)
This was an error from your side and should have been rectified right away.
First and LAST time I buy this brand.
Cheers…
This was the longest 14 business days in history. (From the 15 June)
This was an error from your side and should have been rectified right away.
First and LAST time I buy this brand.
Cheers…
dT
daniel T's update24 Jul 2025, 16:00
Reviewer Update
Received the refund 17.07.2025
This was the longest 14 business days in history. (From the 15 June)
This was an error from your side and should have been rectified right away.
First and LAST time I buy this brand.
Cheers…
This was the longest 14 business days in history. (From the 15 June)
This was an error from your side and should have been rectified right away.
First and LAST time I buy this brand.
Cheers…
First Ascent's replyOfficial
25 Jul 2025, 10:42Hi Daniel
I checked with our finance team again and they have confirmed that the refund with Peach Payments was processed on 24 June and our bank confirmed this. That was 9 days from the 15th of June, so well within our promise. My understanding is that a dispute was logged with your bank. Please do let us know if you still have not received your refund. We will see how we can assist you further from our end as we understand your frustration.
Regards,
Kobus
I checked with our finance team again and they have confirmed that the refund with Peach Payments was processed on 24 June and our bank confirmed this. That was 9 days from the 15th of June, so well within our promise. My understanding is that a dispute was logged with your bank. Please do let us know if you still have not received your refund. We will see how we can assist you further from our end as we understand your frustration.
Regards,
Kobus
First Ascent's reply25 Jul 2025, 10:42
Official
Hi Daniel
I checked with our finance team again and they have confirmed that the refund with Peach Payments was processed on 24 June and our bank confirmed this. That was 9 days from the 15th of June, so well within our promise. My understanding is that a dispute was logged with your bank. Please do let us know if you still have not received your refund. We will see how we can assist you further from our end as we understand your frustration.
Regards,
Kobus
I checked with our finance team again and they have confirmed that the refund with Peach Payments was processed on 24 June and our bank confirmed this. That was 9 days from the 15th of June, so well within our promise. My understanding is that a dispute was logged with your bank. Please do let us know if you still have not received your refund. We will see how we can assist you further from our end as we understand your frustration.
Regards,
Kobus