JS
Jacques S

1 reviews | Active since Mar 2020

19 Jan 2021, 08:53

Do not buy from First Ascent if you're unsure what you want, they cannot help you.

First Ascent sells decent enough gear, 4-5 stars for that, their knowledge on said gear however is none existent, they've let me down twice now, first was when I inquired about a tent, I was still deciding which one to buy so i wasn't too bothered when they didn't get back to me (bought one from a different company in the end),

And the second time was about a sleeping bag, once again they could not help me over the phone, and once again they didn't get back to me when they said they would, and then when I phoned them to find out whats going on, i was sent from pillar to post.

In short, If you know what you want and don't need assistance then FA is okay, but if you have a query try someone else, cause they wont be able to help you.

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Replies (2)
First Ascent
First Ascent's reply19 Jan 2021, 09:12
Official
Good morning Jacques, my sincere apologies about the poor experience you have had with our customer service. It saddens me to hear this as we strive to offer the best customer service. If you can please email us via our website with your contact number so we can call you to discuss. Regards
First Ascent
First Ascent's reply19 Jan 2021, 10:04
Official
Hi Jacques, HelloPeter doesn't allow me to post email or numbers. Once I receive your email I will personal call you and discuss your poor experience.