Poor Service
<p>http://www.firnic.co.za / So i ordered the Antique bronze two seater small table indian rose set. It arrives, wrong colour, its Antique Silver. Thought oh well its not bad i will keep it. Started bolting it all together, first chair 100%, 2nd chair - the two legs dont fit into the holes provided!!!! Put the table together, 100%. Next day I email Firnic and tell them wrong colour, but i dont mind, but the chair legs wont fit, the holes are too far away from where the bolt...s fit. Get an email back from Nick - the owner of Firnic - apologising and saying to pack it all up and he will resend the correct colour. NO i said i am prepared to keep the Antique Silver but could he send a replacement chair and i will package the chair that legs dont fit. NO NO he says keep the chair and i will send a replacement chair AND A GIFT as an apology. WELL THAT WAS OVER THREE WEEKS AGO. I have telephoned numerous times and Adele has promised to get Nick to phone me and he never returns my calls. WELL NICK YOU CAN KEEP YOUR GIFT AND YOUR REPLACEMENT CHAIR. What i will tell you is that I will not be spreading good word of mouth about your company or your service. You as the owner of the company should be ashamed of yourself. This will go as a complaint onto Hello Peter as well. Its a pity you dont have a Facebook page so that i could give you a REVIEW.</p>
linda-reynolds rep**** privately:Update: Since 21 July when i wrote to Firnic - Nick and he promised me a replacement chair, it is now 3 September 2016, after two more emails from Nick promising me that the courier was being booked, i have still not received the replacement chair or gift in view of apology. I have this morning 3 September 2016 emailed Nick and told him TO KEEP HIS CHAIR, his promises and his service are absolutely shocking. so anyone ordering from this company BEWARE, if anything is wrong with your patio furniture, this is the kind of After Service you will receive. Empty promises.!!!!! :-)
linda-reynolds rep**** privately:Update: Since 21 July when i wrote to Firnic - Nick and he promised me a replacement chair, it is now 3 September 2016, after two more emails from Nick promising me that the courier was being booked, i have still not received the replacement chair or gift in view of apology. I have this morning 3 September 2016 emailed Nick and told him TO KEEP HIS CHAIR, his promises and his service are absolutely shocking. so anyone ordering from this company BEWARE, if anything is wrong with your patio furniture, this is the kind of After Service you will receive. Empty promises.!!!!! :-)
Update: Since 21 July when i wrote to Firnic - Nick and he promised me a replacement chair, it is now 3 September 2016, after two more emails from Nick promising me that the courier was being booked, i have still not received the replacement chair or gift in view of apology. I have this morning 3 September 2016 emailed Nick and told him TO KEEP HIS CHAIR, his promises and his service are absolutely shocking. so anyone ordering from this company BEWARE, if anything is wrong with your patio furniture, this is the kind of After Service you will receive. Empty promises.!!!!! :-)
Update: Since 21 July when i wrote to Firnic - Nick and he promised me a replacement chair, it is now 3 September 2016, after two more emails from Nick promising me that the courier was being booked, i have still not received the replacement chair or gift in view of apology. I have this morning 3 September 2016 emailed Nick and told him TO KEEP HIS CHAIR, his promises and his service are absolutely shocking. so anyone ordering from this company BEWARE, if anything is wrong with your patio furniture, this is the kind of After Service you will receive. Empty promises.!!!!! :-)