You pay for a service that you not getting

I entered a contract with skyfi in 2018 for a uncap wifi service, it all wnet very well ubtil fibrestream too skyfi over and now i have endless problems with them. It's been now for the last 3 week that im sitting with out any wifi service, and when you logged a call it is either they have repooted the system or they busy with the towers, i even got some person on facebook messager for fiberstream to cell me insurance and cleary that is not i needed, tiday i called the manager named Casey, i tild het my frustration and ask that they need to atleas reimburse me my monthly debit as i still can't go on wifi and that i already bought R 500 with of bundle to to my work and study, he response is that i have a contrat and that i must abided by the contract and pay eventhough i dont receive any services....be warned do not use this company they only are after your money!! This company is a wolf in sheep cloths, promise you good uncap service with no lag but once you have signed the contract you are stuck with them..i feel they have broken the contract with me by not providing what they promised!!