Where has customer service gone?

Firestream promised a lot when I first joined and everything is great when the service is up and running. The problem comes when the line goes down. Support is pretty bad. I'm still a customer for the time being unfortunately.

The service has been down twice in the last week. The first time I recieved no reply at all.

The second time I called. No notice of outage sent through. No notice of when its coming back. The support desk was also staffed by a director of the company, who said he didnt think it necessary to inform a customer that the service if off. He also didnt seem to care whether I stayed on as a customer or not. Difficult to recommend them when that's the view of the director.