SHOCKING service from FIBRESTREAM

I signed up with Fibrestream and to say the least the customer service is appalling, I ordered a service over a month ago and was told it is plug and play, which it was not, I have told now that due to their mistake I must pay a higher fee per month, for the last week I have been given very little information about what is happening with my order, I have paid for a service which I don't have. Further to this, I have to chase them for information, I am told I will be called but my calls are not returned, the sales guy take 6 hours or more to respond and say he will phone me but doesn't, messages left at the office are left unanswered. The CEO could not even be bothered to reply to correspondence. I doubt anyone will bother much with this complaint.