POOR CUSTOMER SERVICE FROM FIRESTREAM [PLEASE TAKE TIME TO READ MY COMPLAINT TO ENSURE YOU STAY AWAY FROM ANYTHING FIRESTREAM AND MARK]

I requested for fibre 29th April, only to find out that fibre was not ready, then I spoke to mark the same day that I will have to reinstate my rain 5G and only be able to cancel when Fibre is ready, he said it's okay that I won't be billed as long as I don't use the service since fibre is not ready which makes sense, to my surprise I realised I have been **** to when I received billing from the day ONT was installed. Mark and Firesteam have got no Honour.

When fibre was close to been completed, I called Firestream line severally(Auto answering machine) also sent a mail to mark only to discover worst possible customer service. Below are my concern 1) I have been trying to get in touch with fire stream for the past two weeks, sales, support and account were all unavailable 2) When submitting my application, I clearly indicated on my application(SEE ATTACHED BOTTOM PAGE 2) that I will use my own router and I also informed Mark from Firestream on voice call that I will use my own router, only to get a call from a delivery guy about delivery from firestream which I automatically rejected.

Based on 2 major concerns I mentioned above, I believe you can agree with me that firestream have got extremely poor customer service, it is also obvious that Mark from firestream does not pay attention to details, because if he does, I won't have a delivery guy at my door trying to deliver a router. Guess what I called firestream customer line this afternoon immidiately after delivery attempt and it looks like it's working again because Mark picked up, I raised above concerns he indicated to me that, I should have sent email to support, I told him I sent a mail directly to him which I haven't received feedback for(See previous mail below), he also indicated that his team are working from home, I really don't understand a business that works from home and not ensure customer service is fully functional to keep customers at ease. I wonder how MetroFibre allowed firestream to become a provider on metrofibre portal without ensure such provider can meet minimum customer service standard.

I also brought to his attention numerous complaint on the internet, all he could say is "I have over 70000 customers I don't care about complaints on the internet", any business owner with such an attitude is bound to fail based on the law of nature(You can't grow without acknowledging customer complaints and finding ways to resolve).

Please stay away from Mark and anything "Firestream" because they don't really care about customer service, all they care about is billing customers and getting paid.