Pathetic Accounts and Cancellations team

Hi. I signed up with Fibrestream and paid upfront for installation and the first month's service, about 2+ months ago. My estate signed a service agreement with another provider, while I signed up with Fibrestream. I had to cancel the agreement and Fibrestream confirmed it is in order. Apparently they knew it wasn't available in my estate, but their website said it was available in the estate. They use another provider to do the installation, which was also very pathetic. Luckily their services were not required. The Accounts & Cancellations team has been stalling and ignoring my daily emails and phone calls. I can't get the R3k+ out of them. It is my money, they provided no service and I can't get my own money back. Apparently they can only do payment run once a month. They are unorganized. If you raise a request on their website, they close it quicker than lightning, but nothing happens. They send you an automated message "Leandre/Jacqui etc has done it again" .. that is code for: we are doing nothing. There is always another manager that has to approve a refund or a lady that didn't do her job, as if that is my problem. I can't do this anymore. I actually live overseas, but I am now in SA for a few months. I have never seen such bad service in my life.

I sent a "letter of demand (s29)" today, printed from the internet, that requires response within 14 days or from them the Small Claims Court will issue a summons. Please make certain you get proof of delivery when you send it. Don't trust Fibrestream. They are *****. The sales person Aman now wants nothing to do with me or help me to get my refund. James (head of Cancellations) is always out of office and promised a refund numerous times. Their favorite strategy is to put one through to a voicemail number when you dial. They will never phone you back. It will be a miracle if I ever see my money.

Well, Fibrestream ... see you in Court! After that, I hope I never hear or see you again.