Firestream - Worst Fiber ISP by a factor of 10.

4 months of dropped connections during Covid when you need to Zoom meet and work from home. Rarely any support, and what support did come was rude, condescending and downright unhelpful. Blame was put on me, that the d/c's were happing at my end and yet it was all their equipment, the ONT and the Router. Told me to call MetroFiber and lodge a complaint with them... Uhm I don't buy bulk data from MetroFiber and resell it... YOU DO. To top it off i was getting <5Mbps D/L and 15-25Mbps upload on an uncapped 25/25 line. I was paying R800.00 pm for this. I sent them dozens of screen shots and they continued to blame me and that everyone in my home was overconsuming. Well I had everyone throttled in the router, down to 1Mbps and I was still getting dropped and below paid for b/w speeds. After 4 months of terrible service and 3 years of being with them I called it quits and submitted a cancellation on 20th October 2020 for End November. 1 month and 10 days ahead of time . Guess what. Today I get an invoice for December... They never answer their help desk line nor do they call back. Today I lost it and left a few choice words on their answering service. DO NOT WASTE YOUR TIME AND ENERGY ON THEM. Reported to ICASA and Consumer Watch. At least Telkom answer their phones.