Firestream does not even deserve one star. Stay away from this company

Signing up with Firestream was the worst mistake we have ever made. Our Wifi has not been working for 3 months now and the owner of this company Mark is the master in poor customer service - he actually doesn't even know what customer service is. He takes no responsibility, is rude and did not once show up to try and figure out what the problem is. His phone now goes unanswered and so do emails and their offices which are meant to be in Sunnighill are "permanently closed". After such frustration, we cancelled with Firestream via email and when we contacted another service provider, we were told our line is blocked by Firestream and there is nothing they can do until Firestream unblocks the line. Worst of all, Firestream still tried to debit us when we had no internet access and to show what skelems they are, they changed the debit order date obviously hoping we will not notice and we had been watching our debit orders like a hawk and we manage to reverse their debit order. On top of all of that, I found out they are not even registered with the Internet Service Provides Association so you cannot even report them there. This whole experience has costed us so much of money as my husband works from home and relies on Wifi heavily. I have to warn other potential customers who may be considering signing up with this company that you must stay away. Do not consider them regardless of how cheap they are because the headache and pain that comes after you have signed is too much.