FIBRESTEAM no service but steel your money.....????????????????????

Signed a contract for 1 INSTKIT001: Installation Kit 1,0000 UNIT 1 999,0000 0% 1 999,00 2 FIB10MBPS15: Fibrestream Home Wireless Internet 10Mbps 1:10 1,0000 EACH 799,0000 0% 799,00

I paid the quote before they came to install. On the day of installation, they informed me they were unable to attain a signal. Thereafter I asked the sales consultant that assisted me (Aaron) for a refund. They ignored me and ignored me until I started hounding everyone on every social media forum I could find. Then Aaron called me and informed me that the company is sorry for the inconvenience and that they will supply me with an LTE system without installation or any cost to the unit/LTE router. They offered me the package for R699 per month for the long wait in the first place and secondly because they could not attain a signal. So I accepted it. Thereafter it took almost a month or more to attain the LTE system, testing, and the installation of the LTE system. We used it for 14 days. It was one of the best internet connections we had ever had. On the 14th day it went off and we contacted fiber stream constantly with on joy. Later a manager called giving us a story and another story and another story then another Manager Named KELLY called a couple of times as well to assist. The most important recorded call from her was on the 29-11-2019 at 18:14:53 where she explained that they don't have a lead time on when the internet will be restored. And she suggests a cancellation and a refund. She would contact her accounts department and arrange this. Two or three days I sent emails and whatsapps and so forth again to find out what was going on. I forwarded recorded conversations and was advised that they don't want ******** recordings. Then KELLY called me explaining a cancellation procedure, which she had not explained on the 29th of November. This call was on the 3rd of December 2019 at 11:25:51. I explained to her if she had explained that process to me I would have done it that way. And through all my efforts for assistance from the Ombudsman to private lawyers sending them letters they have ignored everything. Now my credit has depleted. Now they want their money. I don't have use of the product have not used it since the day it was off. After all this anguish when I saw my credit was running out, I put my pride in my pocket and filled in the cancellation letter. Sent it on the 3rd of March 2020 and received a response: Good day, This email serves to confirm that we have received your request for cancellation and we are currently processing all factors connecting to the cancellation There will be a follow-up email with the cancellation procedures. Please understand that this process may take some time as we have to evaluate your contract and roll up your account. Kindly note this email does not in any way confirm acceptance or approval of your cancellation. All cancellations correspondence will be addressed in writing. The Cancellations Department may not take calls because all arrangements and discussions must be strictly in writing over an email for legal purposes. Warm regards, Cancellations Department *** FIBRESTREAM (PTY) LTD

The lawyer did instruct me I am allowed to cancel the service "inter alia Part H, Section 53-56 of the Consumer Protection Act, 68 of 2008" but they have chosen to ignore this.

What must I do next to get my money back? What must I do to get rid of this place? And who can I warn not to get into the situation I got into.

WHAT NOW????? BLACKLISTING ????? I AM SO SICK OF THIS PLACE