DD
Duncan D
1 reviews | Active since Apr 2009
30 May 2021, 12:38
Fibre line down again!
At the beginning of May 2021, the fibre link was down and the ISP blames OpenServe, which might be causing the problem, now I am again down since Friday 28 May from 19h15. I logged a call and all I get is "it is an OpenServe issue and we have logged a call". I do not want excuses, I want a resolution. At the beginning of the month, I asked if the FibreStream MD could do something, as I cannot spend a weekend a month down for no reason.
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Duncan D's updateReviewer Update
08 Jun 2021, 13:15The issue turned out to be with OpenServe. It is not easy trying to get anything out of OpenServe as they do not work on weekends and you cannot access them via telephone, as they do not answer calls. With FibreStream's continual pressure on OpenServe, on Friday 04 June, OpenServe sent out a technician who said it was at the "box" but when a technician came out today and replaced the fibre cable between the fibre box inside the house and the CPE, it worked 100%.
DD
Duncan D's update08 Jun 2021, 13:15
Reviewer Update
The issue turned out to be with OpenServe. It is not easy trying to get anything out of OpenServe as they do not work on weekends and you cannot access them via telephone, as they do not answer calls. With FibreStream's continual pressure on OpenServe, on Friday 04 June, OpenServe sent out a technician who said it was at the "box" but when a technician came out today and replaced the fibre cable between the fibre box inside the house and the CPE, it worked 100%.