ML
Mish L

1 reviews | Active since Sept 2020

05 Mar 2021, 13:02

Fiberstream Internet provider

I would just warn everyone about fiberstream. They are by far the worst service provider under the sun. In the beginning its all fine when you sign up and pay for the start of the service. Then about a month or so into the service they your internet is on and off, sometimes for a few days. You contact them about this and they tell you that its on their side but you sitting with no internet. Then they want to send a technician out to realign your dish for a wopping R700. And if it needs to be realigned again then you have to fork out more money everytime. On top of it all they do not stick to the monthly agreed price of the internet. They decide as the months go what they would like to debit off your account. Even when i had to move and was thinking of continuing with their service their moving cost was ridiculous. So i wanted to cancel my contract but their manager was so rude on the phone and has zero customer service what so ever. They werent even willing to work out a plan considering i only used their service for about 4 months when it was on. Anyway i moved took down their pole which is now lying in my garage. I am no longer using their service however dew to the contract i signed we agreed that i would continue paying the monthly amount of R898 till the contract was up. According to my contract they are supposed to debit on the 1st of every month. Anyway the 1st of March came and all my debit orders went off accordinaly except for them. So because they didnt debit like they were supposed i eft on the 1st and emailed them proof of payment. And what do know the 2 March came and they decide to debit more money. So i reversed this because i have already paid them even though im not using their service. Today i get a email from them telling me that my account is now in arrears of R157-03 for a returned debit order. Now im sorry but these people are a bunch of money grabbers. I mean come at least i had the decency to eft the amount on the 1st, now they want to get more money out of me. Im sorry they does work for me. So i just want to warn everyone out there who is thinking of using fiberstream. I have never come across a company like this before. Money making racket zero customer care

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