Disgusting service

I am with Fibrestream our fibre line has been down since 11h39 yesterday 22nd June 2021. They are saying that it is VUMATEL technical issues BUT other community members in our area are with VUMATEL through telkom and they are running fine. I have tried to call them from 11h48 Monday 22 June 2021 up to 09h03 today 23rd June 2021 a total of 31 times and no answer from any life form only an automated answering service advising that VUMATEL has technical issues and there is no available agent and the call is cut. I have also sent an email this morning to them and was issued a ticket number at 07h16 this morning to get a notification that my ticket has been closed at 09h19. This is absolutely disgusting service. I will stop all payment to them and bill them for all additional costs to get my company up and running again as well as sue them for all loss of income.