lJ
lesley J

1 reviews | Active since Jul 2013

23 Jun 2021, 20:14

Disgusting fiberstream

I would honestly give less than 1 star if it were an option. For the past 2 weeks ive have had about 6 days of no internet. Last week fiberstream said it was vumatel at fault and they were working on it, Monday morning they send out an sms saying they are aware of technical issues. By Tuesday after having called 20+ times and not being able to reach anyone, I resorted to sending a WhatsApp message to the sales guy who signed me up and asked for some assistance. His very abrupt response was that i am a vumatel customer, they no longer have relationship with vumatel, i am therefore no longer a customer and need to sort myself out with another isp. I called my bank and got debit order stopped and they reversed June's debit order because I feel they should now pro rata the months bill for days they actually provided the service for prior to them unilaterally cancelling the service contract. Well today, I got a call from a less than friendly account lady stating i am in breach of contract and need to pay up by close of business or face further action. Then a overly friendly very apologetic sales call advising that they are ready to migrate me from vumatel and get me back up and running. I have subsequently been made aware that the 'technical issue' with vumatel was that vumatel expected fiberstream to actually pay them which fiberstream preferred to not do rather to keep the money it was taking from clients for a service they were not providing. So no thanks fiberstream, you told me yesterday im not your client anymore, so your loss!

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