Brian MANAGER and *** ignore customers / delete poor google reviews

Brian and *** - terrible service and terrible service recover - So I arrived here on 30 June 2026 and I wanted a table on the inside as they were full. They then took my number to call me. Went to casino and hoped they’d call by 20:00. They called me at 20:13. I was made to stand outside while they had no hosts or hostesses at the front and then after waiting like 5-8 mins after other customers they attended me. Now HERE is the second and main issue - when I sat I waited nearly 15 mins with many staff looking at me in passing including the manager who made eye contact with me but never bothered to check if I was assisted and waited long to simply get acknowledged and then when I asked the waitress to speak to manager (allegedly named ‘Nduna’ which I don’t trust because wow) apologised called waitress and I asked them if this is their number they called me on highlighting the timestamps and proving how long I’m waiting for them - I then asked how long the food will take and the manager who doesn’t bother giving me his name just says “the waitress will help you”. That is NOT what I asked you. It’s not like your restaurant was extremely busy because I’ve seen it busier and have been here when it was busier and I’ve received better service. I type this as I sit in your restaurant and even the waiting time for food is terrible. I have already emailed *** with this. So please don’t reply with those standard responses. I don’t like how you treated me as your customer on 30 June 2026 - I will go as far as saying something else however will do this via email - Monte casino fire room your service is terrible & you guys must really pull up your socks honestly this was a terrible terrible experience and I consider myself a good customer of your restaurant. Please watch for this restaurant when they are busy - they don’t know how to cope with pressure and their manager a whole manager doesn’t know how to do service recovery and handle an issue with a customer. It’s bad to treat your customers this way guys. Removing reviews and the fireroom email not responding for weeks - manager brian takes my number and ignores me on whatsapp - Nice one - that info email of theirs is also useless doesnt reply. How can you treat your customers like this?

I suspect they also delete poor reviews on google reviews or they have **** reviews - They go on like they the only restaurant that sells steak - seriously. Even Spur is better than these guys