Disappointed

We paid an 80% deposit on the 11 November 2021. After numerous installation dates and promises, we sit, with no fireplace, almost 6 months later. A month ago we requested a refund, which we were promised by the sales team, but which has not yet materialised. We are SO disappointed in this company. We wanted to use them as we believe in supporting Deep South companies. Sadly winter is on us, and we cannot afford a fireplace now, without getting our deposit back.